Refund Policy of BioHM Laboratories

Eligibility for Refunds

1. Service Quality Guarantee

BioHM Laboratories guarantees the accuracy and reliability of our diagnostic services. If you believe that a service provided did not meet the agreed standards, you may be eligible for a refund.

2. Valid Reasons for Refunds

Refunds may be granted for the following reasons:

1. Service not rendered: If you paid for a service that was not provided.
2. Incorrect results: If the diagnostic results are proven to be inaccurate or erroneous.
3. Cancellation: If you cancel a service within the specified cancellation period.
4. Duplicate payments: If you were charged more than once for the same service.
3. Non-Refundable Circumstances

Refunds will not be issued for:

1. Services that have already been completed and delivered as agreed.
2. Change of mind after the service has been rendered.
3. Failure to provide necessary information or samples for the service.
4. Issues arising from external factors not related to the quality of BioHM Laboratories’ services.

Refund Process

1. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Email our support team at refunds@biohm.com with the subject line "Refund Request".
2. Provide Details: Include your name, contact information, service details, and the reason for the refund request.
3. Supporting Documentation: Attach any supporting documentation that can help us assess your request (e.g., proof of payment, service reports).
2. Review and Processing

Once we receive your refund request, our team will:

1. Acknowledge Receipt: We will acknowledge receipt of your request within 2 business days.
2. Review: Our team will review your request and the supporting documentation.
3. Decision: We will notify you of our decision within 10 business days of receiving your request.
4. Refund Issuance: If approved, refunds will be processed to the original method of payment within 5-7 business days.

Contact Information

For any questions or concerns about the Refund Policy of BioHM Laboratories, please contact us:Email:info@biohmlab.com , Phone:033-26410305 033-26410308 | 033-35622529 | +91 9831474114 , address: Nilanchal Appartment, 1st Floor; 493/B/3, br G.T Road, Shibpur,Howrah South - 711 102,Opposite Shibpur PS,Near Bengal Jute Mill Gate

Changes to This Refund Policy

BioHM Laboratories reserves the right to modify this Refund Policy at any time. Changes will be posted on this page, and the effective date will be updated. We encourage you to review this policy periodically for any updates.